St. Petersburg State Unitary Enterprise for Servicing Foreign Representative Offices "Inpredservis"

• Introduction to etiquette. History of etiquette. Rules of etiquette in the modern world;
• Acquaintance. Greeting. Handshake. Forms of appeal and submission. The art of conversation;
• Official visit. Session categories. Preparing sessions. Meeting guests;
• Official reception. Types of techniques. Invitation to an appointment and response to an invitation; organization of receptions. Seating at the table. Table etiquette;
• Dress code for official events;
• Gift as a sign of attention;
• Business communication. Exchange of business cards. Organization of negotiations;
• Official delegation. Arrival and departure of delegations;
• Features of national etiquette. Customs and traditions of some countries;
• Features of religious etiquette, rules of behavior in temples, mosques, synagogues.

The training is conducted by Oleg Davtyan, editor-in-chief of the magazine "Consul", adviser to the diplomatic service of the 1st class, winner of the St. Petersburg Government prize in journalism, member of the Union of artists of Russia.

The importance of negotiations in business is difficult to overestimate. Properly built, the negotiations, the inability to defend their positions threatened by loss of customer goodwill and profit.

In order for the negotiations to be useful, they must be properly organized, and if your partners are foreign citizens, you must take into account national characteristics.

We invite you to a fascinating seminar on the organization of negotiations.

Content:

• Organizational preparation of negotiations. Coordination of the participants, preparation of the premises, the correct order and placement of state symbols, name plates and navigation elements.
• Meeting guests. Order of Seating, introductions, and greetings. Exchange of business cards.
• The art of negotiation. Culture of speech, behavior, strategy and tactics, taking into account the national characteristics of partners.
• Procedure for exchanging gifts.
• Preparation of the final document and the procedure for signing it.

The training is conducted by Oleg Davtyan, editor-in-chief of the magazine "Consul", adviser to the diplomatic service of the 1st class, winner of the St. Petersburg Government prize in journalism, member of the Union of artists of Russia.

How do I organize an official reception?
How do I choose the right menu? How do I meet and escort guests?
How to behave at the table at an official event?
You can find answers to these and other questions at an exciting seminar on table etiquette.

Structure of the seminar:

1. Classification of techniques.
2. Lunch as the most solemn type of reception.
3. How to prepare the event:
   • drawing up lists of hosts and guests in order of Protocol seniority;
   • rules for writing invitations and how to send them out;
   • the design of the room;
   • table setting rules;
   • making a seating plan;
   • writing couvert cards;
   • preparing the menu;
4. Meeting guests:
   • gift greeting guests, aperitif as a form of communication, familiarity with the Seating plan, the order of inviting guests to the table;
5. The rules of the event:
   • the sequence of greetings and toasts;
   • rules of behavior at the table;
   • the order of completion of the event;
   • seeing off guests;

The training is conducted by Oleg Davtyan, editor-in-chief of the magazine "Consul", adviser to the diplomatic service of the 1st class, winner of the St. Petersburg Government prize in journalism, member of the Union of artists of Russia.

Topic: "Business letter: style, standards, principles"

• Features of business correspondence with Embassies, Ministries, and foreign partners. Structure of the official letter;
• Complementary forms of writing, introductory phrases, turns;
• Use of paper and forms;
• Rules for writing greeting texts, thank-you letters, requests, condolences, invitations;
• Correct registration of documents. Rules for creating document details. Style features of the business paper language.
• Principles of writing business letters. The structure of a business letter. Standards for phrases and expressions used in business correspondence.

Topic: "Business etiquette in correspondence"

• The concept of business etiquette in correspondence. Personal and business correspondence;
• Thank-you letters, greetings, invitations, and condolences;
• American and European abbreviations used in international business correspondence;
• Letters that are always written or signed by hand;
• Procedure for responding to emails;
• The concept of "emotional adjustment" for the addressee;
• Appeal. The final formula of politeness. Principles for completing a business letter. Universal formula;
• Features of writing letters with negative content (refusals, claims).

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2 lesson.

Topic: "Technology for writing various types of business letters and messages (structure, tasks, features)"

• Protocol;
• Press release and post-release;
• Essay;
• Report letter;
• Complaint;
• Response to the complaint;
• Thank you letter;
• Confirmation email;
• Invitation letter;
• Greeting letter;
• Notification, warning, and others.

Topic: "Working on writing a text»

• Location of the main idea, theme, problem;
• The rules of logical accents;
• Relationship of sentences in the text;
• Using universal speech structures;
• Informational role of word order in a sentence;
• The relationship between the planned content of the text and the transmission of real information.

 

The program is read by Oleg Davtyan , editor-in-chief of the magazine "Consul", adviser to the diplomatic service of the 1st class, winner of the prize Of the government of St. Petersburg in the field of journalism, member of the Union of artists of Russia.

At the workshop, you will learn how to choose a gift or souvenir for an official event, how to present gifts, what to say when presenting gifts, and much more.

Seminar topic: "The etiquette of gift. Recommendations on the choice of gifts, their design and delivery procedure during Protocol events".

Structure of the seminar:

1. Main types of gifts:
   • gift as a sign of attention;
   • souvenir;
   • valuable gift;
   • flowers;
2. Selection of gifts, Souvenirs and flower products for presentation at Protocol events.
3. The procedure for presenting gifts and Souvenirs in the course of Protocol events, taking into account the Protocol seniority and gender of their participants and national traditions.
4. A sequence of congratulations, thanks, and response words when presenting valuable gifts.
5. Features of gift etiquette in the preparation and conduct of social events.
6. National features of gift etiquette.
7. Guidance documents and bylaws regulating the procedure for receiving gifts.

The training is conducted by Oleg Davtyan, editor-in-chief of the magazine "Consul", adviser to the diplomatic service of the 1st class, winner of the St. Petersburg Government prize in journalism, member of the Union of artists of Russia.

How do I turn an ordinary occasion into a press release?
How do I create a press release that attracts attention and gets published?
Answers to these and other questions will be considered during the workshop.

The press release is still the main genre of communication between companies and institutions with the media. Its standards have been developed for a long time, but the press services make mistakes when compiling them, which is why even important news items remain without proper coverage and do not receive public response.

The classes will focus on the following aspects of the press-secretary's work:

• Disclosure of the information occasion.
• Disclosure of a weak and non-standard information occasion.
• Outdated information occasion and features of its disclosure.
• Typical errors when writing press releases.
• General requirements for a press release.
• Structure of the press release.

The lesson consists of a theoretical and practical part. The practice involves independent writing of a press release and its analysis by the audience.

Training is conducted by Sergey Knyazev, a public relations specialist, journalist, who has worked with publications:
"Izvestia", "Nezavisimaya Gazeta", "Book review", "Sobaka.ru", "Rush Hour", "Petersburg rush Hour", "Your leisure", "Petersbook", "Petersburg book bulletin", "Saint Petersburg courier", "Business Petersburg", "My district", "Chronicle", "Career-capital", "Business Territory", "Nevskoe Vremya", "Theatrical Petersburg", TIME OUT, "THE PRIME RUSSIAN MAGAZINE", etc.

He has published more than 600 reviews, articles, interviews on sports, culture, book publishing, book business, literature, as well as Economics, business, etc.

As an editor, compiler, and commentator, he has prepared more than 100 books for publication in “Azbuka”, “Alexandria”, “Amphora”, “B&K”, “Janus”, and others.

How do I do an interesting interview?
How do I set up a conversation partner?
How do I prepare for an interview?
Answers to these and other questions will be considered during the workshop.

Many believe that interviews in the age of gadgets and social networks remain the last stronghold of professional journalism. While many traditional journalistic genres (reportage, essay, portrait, etc.) are rapidly losing readership ("no one wants to read long reads"), interviews, including large ones, are still in demand by the audience.

Structure of the seminar:

• Interview psychology;
• Ethical and legal bases of interviewer's work;
• Features of conversations with sports, political, cultural stars, public figures and government officials;
• Composition of the interview;
• Relationship between the author and the media. Editing and censorship;
• Analysis of sample interviews.

The lesson involves the presentation of the basic principles of interview preparation based on the experience of the best and most famous Russian interviewers, including stars of socio-political, criminal, sports journalism, journalism in the field of culture, etc.

To prepare the course, the author interviewed Vladimir Posner, Dmitry Bykov, Dmitry Gubin, Tatyana Moskvina, Andrey Konstantinov, Anton Krasovsky, Kirill Nabutov, Gennady Orlov and other Russian media stars who shared their professional secrets.

Training is conducted by Sergey Knyazev, a public relations specialist, journalist, who has worked with publications:
"Izvestia", "Nezavisimaya Gazeta", "Book review", "Sobaka.ru", "Rush Hour", "Petersburg rush Hour", "Your leisure", "Petersbook", "Petersburg book bulletin", "Saint Petersburg courier", "Business Petersburg", "My district", "Chronicle", "Career-capital", "Business Territory", "Nevskoe Vremya", "Theatrical Petersburg", TIME OUT, "THE PRIME RUSSIAN MAGAZINE", etc.
He has published more than 600 reviews, articles, interviews on sports, culture, book publishing, book business, literature, as well as Economics, business, etc.
As an editor, compiler, and commentator, he has prepared more than 100 books for publication in “Azbuka”, “Alexandria”, “Amphora”, “B&K”, “Janus”, and others.

1 lesson. Topic: "Diplomacy and state Protocol"

Saint-Petersburg as the consular capital of Russia. History, traditions, and modernity.
Subjects of diplomacy – the President of the Russian Federation, legislative, Executive and judicial authorities. People's diplomacy. Coordinating role of the Russian foreign Ministry. The functions of the DGP of the foreign Ministry. Etiquette, ceremonial during official receptions.
Official visit. Session categories. Preparing for sessions. Advanced and fly-by groups. Department of state Protocol Of the Committee for external relations of Saint Petersburg. Representation of the foreign Ministry.
Arrival and departure of the delegation. Flags, national anthems, an honor guard, escort. Visits to the heads of the city and region. The organization of conversations. Ensuring safety and health protection.
Gifts.

The training is conducted by Oleg Davtyan, editor-in-chief of the magazine "Consul", adviser to the diplomatic service of the 1st class, winner of the St. Petersburg Government prize in journalism, member of the Union of artists of Russia.

2 lesson. Topic: «Diplomats»

Vienna Convention on diplomatic and consular relations. Privileges and immunities. Diplomatic missions and consular offices of foreign States on the territory of Russia, their classes and functions. honorary Consul. Employees of consulates of Russian citizens.
The beginning and end of a diplomatic and consular mission. Credentials, agreman, patent, exequatur. Diplomatic rank.
Protocol visits to heads of regions and consular offices.
Diplomatic correspondence. Business card. Diplomatic receptions as a form of work of embassies and consulates.
Rules of business communication with foreign diplomats.

The training is conducted by Nikolai Lukichev, adviser to the Russian foreign Ministry representative Office in Saint Petersburg, with the rank of Adviser of the 1st class, in the diplomatic service since 1988. He worked as the head of the consular Department of the USSR Embassy in Helsinki. Senior lecturer at the faculty of International relations of Saint Petersburg state University.